Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Carrier LED reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.

To start a return, you can contact us at support@carrierled.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@carrierled.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Ballasts

All of the ballasts sold by CarrierLED.com are first quality products. All ballasts are pre-tested and ready for customer application. Ballasts are rarely defective when they arrive to the end user’s location. Most ballasts reported as defective prove in factory testing to be faulty due to improper installation.

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only. Ballast installation poses serious risks of electric shock which can lead to injury or death.

All of our ballasts have their respective factory warranties stated on our website. CarrierLED.com will assist its customers with these factory warranties in the following manner:

If a ballast is declared to be defective and is under warranty, the customer should contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective ballast may take two to four weeks to be declared acceptable under warranty).

Fixtures

All fixtures are considered Special Order and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product.

Replacement Limitations

If the total amount of the product for replacement due to damage or defective is less than $25, a refund will be issued to the customer as opposed to replacement(s). Shipping small, single item packages greatly increases the percentage risks for damage during transit. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).

Refunds

Customer refund credits are typically processed within five to seven business days. Refund credits can be issued only to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.