Shipping policy
Carrier LED strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Tracking information is provided via email following shipment of your order.
Express & Overnight
Express and overnight delivery orders placed after 10am EST will ship the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries. For questions regarding an express or overnight order, please call (213)509-9005 during standard business hours (8am to 5pm EST Monday-Friday). Modifications to an express or overnight order must occur within one-hour of order placement.
Lost Shipments
If a package is not received by the scanned delivery date, please contact a representative at Carrier LED within 7 days of the scanned delivery date so that we can file a claim with the shipping carrier within their allowed time frame.
Cancellation
A request to modify or cancel an order can be made through your Account Manager or our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.
P.O. Boxes
Orders shipped via UPS require a physical street address for accurate delivery. UPS is unable to deliver to a PO Box located with the local Post Office. FedEx may deliver to a box address located within a storefront mailing service company. Orders shipped to a PO Box ineligible for delivery by UPS may incur additional shipping charges for which the customer may be assessed responsibility.
Disclaimer
There may be shipping delays due to unforeseen and uncontrollable circumstances. Carrier LED cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.
For questions outside of our normal business hours, please use our contact form. Customer Service will contact you within 24-hours.
For questions outside of our normal business hours, please use our contact form. Customer Service will contact you within 24-hours.